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To be by your side 24 hours a day, seven days a week. This is the purpose of this section of our site. Here you can download, access our commercial documents and manuals.
 

Downloads

For installation or update of the software available for download on this page a password is required, which is available to customers with update contract or that can be purchased separately at any time.

Do not start the update process if you do not have the password.

And, always back up your entire system before updating (and make sure you know how to install the backup if necessary).
 

Updates

Before you update your product, read the document that describes the changes made, as well as the required infrastructure (computer, memory, operating system etc.).

It may happen that you do not need to update your product simply due to the fact that any changes do not apply to the modules you use, or that your infrastructure does not support the updated version.

It may happen that updating requires minimal infrastructure configurations (processor, RAM, operating system, etc.) greater than what you currently have.
 

Free space on HD

IMPORTANT: we recommend that you have at least 30 GB free on the HD when you update any product.
UPDATES (password is required for update)
Product Date Version Size
INFO360 Informatec - Full update02/10/20192.0.73.642.491.290InformaçõesDownload
INFO360 Informatec - Charging rules update02/10/2019861.079.695.757InformaçõesDownload
Interface FIAS13/06/20217.0.1822.356.832Download
UMB Informatec - Requires 64-bit Windows21/09/20219.5.23745.536.424InformaçõesDownload
INSTALLERS (password is required for installation)
Product Date Version Size
Installer - CDRs Retriever - Requires 64-bit Windows03/08/20211.0.028.648.681Download
Installer - INFO360 Informatec02/10/20192.0.73.642.491.290Download
Installer - Interface FIAS13/06/20217.0.1827.695.039Download
Installer - Replicator for PBXControl14/02/20211.0.215.425.168Download
Installer - SrvColetorIP02/01/20191.0313.448.761Download
Installer - UMB Informatec (Khomp) - Requires 64-bit Windows21/09/20219.5.231.017.904.681Download
Installer - UMB Informatec (SIP) - Requires 64-bit Windows21/09/20219.5.231.187.535.952Download
MANUALS
Product Date Version Size
INFO360 Informatec - Report Catalog (in Portuguese)01/07/20161.1.911.383.029Download
INFO360 Informatec -Bills Importer Datasheet (in Portuguese)24/04/20151.01.086.499Download
INFO360 Informatec - Best Practices Manuals (in Portuguese)01/04/20161.0.0132.743Download
INFO360 Informatec - Manual de Coletas (in Portuguese)02/08/20161.1.912.097.888Download
INFO360 Informatec - Manual de Gestão por Metas (in Portuguese)02/08/20161.0.15.214.759Download
INFO360 Informatec - Manual de Instalação (in Portuguese)02/08/20161.1.924.991.573Download
INFO360 Informatec - Utilities Manual (in Portuguese)02/08/20161.213.022.835Download
INFO360 Informatec - User's manual (EN)01/02/20182.0.331.532.361Download
INFO360 Informatec - User's Manual (ES)01/12/20161.2.133.377.346Download
INFO360 Informatec - User's manual (PT)01/09/20172.0.133.377.346Download
INFOBUFFER360 Informatec - Manual do Usuário (in Portuguese)06/07/20161.151.051.572Download
UMB Informatec - Installation and Configuration Manual (EN)01/11/20158.0.01.897.500Download
UMB Informatec - Installation and Configuration Manual (ES)01/11/20158.0.01.937.921Download
UMB Informatec - Installation and Configuration Manual (PT)01/11/20158.0.01.884.679Download
UMB Informatec - User's Manual (EN)23/05/20199.2.829.962.492Download
UMB Informatec - User's Manual (ES)23/05/20199.2.831.519.374Download
UMB Informatec - User's Manual (PT)23/05/20199.2.830.628.147Download
FORMS & SPREADSHEETS
Product Date Version Size
INFO360 - Registration form - Enterprise - IP Telephony (EN)09/06/20215135.680Download
INFO360 - Registration form - Enterprise - IP Telephony (ES)09/06/20215134.656Download
INFO360 - registration form - Enterprise - IP Telephony (PT)09/06/20215136.192Download
INFO360 - Registration form - Enterprise - TDM Telephony (EN)09/06/20215136.192Download
INFO360 - Registration form - Enterprise - TDM Telephony (ES)09/06/20215135.680Download
INFO360 - Registration form - Enterprise - TDM Telephony (PT)09/06/20215136.192Download
Tariff Plan form - v.3 - PT26/03/20213186.368Download
INFO360 - Pre-installation form - Enterprise (EN)26/03/202113171.520Download
INFO360 - Pre-installation form - Enterprise (ES)26/03/202113173.056Download
INFO360 - Pre-installation form - Enterprise (PT)26/03/202113172.544Download
UMB Informatec - Pre-Installation Checklist - Hotels - ES30/03/20219458.240Download
UMB Informatec - Pre-Installation Checklist - Hotels - EN30/03/20219458.752Download
UMB Informatec - Pre-Installation Checklist - Hotels - PT30/03/20219459.264Download
TRAINING PROGRAMS
Product Date Version Size
INFO360 - Installation (in Portuguese)01/02/20161.0399.425Download
INFO360 - Maintenance (in Portuguese)01/02/20161.0404.421Download
INFO360 - Operation (in Portuguese)25/11/20161.1174.537Download
INFO360 - Infrastructure for on-premises training (in Portuguese)06/05/20161.0145.352Download
UMB Hotel - Operation (in Portuguese)01/02/20161.0335.102Download
QUICK GUIDES
Product Date Version Size
AnyDesk - ES28/11/20184.2.3Download
AnyDesk - PT28/11/20184.2.3408.334Download
DUO Informatec - Quick Guide - License Deactivation (PT)11/11/20161.01.341.973Download
DUO Informatec - Quick Guide - License Activation (PT)11/11/20161.02.394.405Download
DUO Informatec - Quick Guide - License Expansion (PT)11/11/20161.02.397.667Download
DUO Informatec - Quick Guide - License Transfer (PT)11/11/20161.03.084.445Download
INFO360 Informatec - Quick Guide - License Activation (PT)26/10/20161.02.437.451Download
INFO360 Informatec - Quick Guide - License Deactivation (PT)26/10/20161.01.345.792Download
INFO360 Informatec - Quick Guide - License Expansion (PT)26/10/20161.02.574.773Download
INFO360 Informatec - Quick Guide - License Transfer (PT)26/10/20161.03.078.004Download
PBXControl Informatec - Quick Guide - Installation and Configuration (PT)21/12/20171.02.750.192Download
PBXControl Informatec - Quick Gude - Installation and Configuration (EN)21/12/20171.01.669.369Download
UMB Informatec - Quick Guide - License Activation (PT)11/11/20161.02.236.924Download
UMB Informatec - Quick Guide - License Deactivation (PT)11/11/20161.01.193.987Download
UMB Informatec - Quick Guide - License Expansion (PT)11/11/20161.02.241.436Download
UMB Informatec - Quick Guide - License Transfer (PT)11/11/20161.02.917.423Download
APPS FOR DESK PHONES
Product Date Version Size
Concierge - requires UMB v.9.1.324/01/20191.0.014.379.631Download
Wake-Up - requires UMB v.9.1.324/01/20191.0.04.540.891Download
Concierge Messages - requires UMB v.9.1.324/01/20191.0.014.782.195Download
PMS (for Avaya Vantage™) - requires UMB v.9.1.324/01/20191.0.18.839.560Download
PMS (for Grandstream GXV3370™) - requires UMB v.9.1.324/01/20191.0.18.839.553Download
Hospitality Portal (for Avaya Vantage™) - demo08/07/20201.0.1237.358.919Download
Hospitality Portal (for Grandstream GXV3380™) - demo28/11/20191.0.034.017.406Download