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To be by your side 24 hours a day, seven days a week, 365 days a year. This is the purpose of this section of our site. Here you can download, access our commercial documents and manuals.Downloads
For installation or update of the software available for download on this page a password is required, which is available to customers with update contract or that can be purchased separately at any time. Do not start the update process if you do not have the password. And, always back up your entire system before updating (and make sure you know how to install the backup if necessary).UPDATES (password is required for update)
| Product | Date | Version | Size | ||
| CDRsRetriever - Requires 64-bit Windows | 11/12/2023 | 1.0.19 | 11.354.256 | Informações | Download |
| FLAvoice - Full update - Requires 64-bit Windows | 14/09/2024 | 11.0.7 | 754.915.097 | Informações | Download |
| Info360 Informatec - Full update | 15/04/2024 | 2.0.7b240415 | 3.642.491.290 | Informações | Download |
| Info360 Informatec - Charging rules update | 02/10/2019 | 86 | 1.079.695.757 | Informações | Download |
| Interface FIAS | 15/02/2023 | 7.1.2 | 21.968.278 | Download | |
| UMB Informatec (Discontinued droduct - Support until 2024) | 18/06/2024 | 10.0.20 | 779.673.742 | Informações | Download |
INSTALLERS (password is required for installation)
| Product | Date | Version | Size | ||
| Installer - CDRsRetriever - Requires 64-bit Windows | 11/12/2023 | 1.0.19 | 29.528.519 | Download | |
| Installer - FLAvoice (Khomp) - Requires 64-bit Windows | 14/09/2024 | 11.0.7 | 988.636.453 | Download | |
| Installer - FLAvoice (SIP) - Requires 64-bit Windows | 14/09/2024 | 11.0.7 | 1.088.652.831 | Download | |
| Installer - Info360 Informatec | 15/04/2024 | 2.0.7b240415 | 3.642.491.290 | Download | |
| Installer - Interface FIAS | 15/02/2023 | 7.1.2 | 27.335.687 | Download | |
| Installer - Replicator for PBXControl | 14/02/2021 | 1.0.2 | 15.425.168 | Download | |
| Installer - SrvColetorIP | 02/01/2019 | 1.0 | 313.448.761 | Download | |
| Installer - UMB Informatec (Khomp) - Discontinued product - Support until 2024 | 18/06/2024 | 10.0.20 | 1.051.725.654 | Download | |
| Installer - UMB Informatec (SIP) - Discontinued product - Support until 2024 | 18/06/2024 | 10.0.20 | 1.222.566.685 | Download |
MANUALS
| Product | Date | Version | Size | ||
| Info360 Informatec - Report Catalog (in Portuguese) | 01/07/2016 | 1.1.9 | 11.383.029 | Download | |
| Info360 Informatec -Bills Importer Datasheet (in Portuguese) | 24/04/2015 | 1.0 | 1.086.499 | Download | |
| Info360 Informatec - Best Practices Manuals (in Portuguese) | 01/04/2016 | 1.0.0 | 132.743 | Download | |
| Info360 Informatec - Manual de Coletas (in Portuguese) | 02/08/2016 | 1.1.9 | 12.097.888 | Download | |
| Info360 Informatec - Manual de Gestão por Metas (in Portuguese) | 02/08/2016 | 1.0.1 | 5.214.759 | Download | |
| Info360 Informatec - Manual de Instalação (in Portuguese) | 02/08/2016 | 1.1.9 | 24.991.573 | Download | |
| Info360 Informatec - Utilities Manual (in Portuguese) | 02/08/2016 | 1.2 | 13.022.835 | Download | |
| Info360 Informatec - User Manual (in Portuguese) | 01/07/2016 | 1.1.9 | 27.312.585 | Download |
FORMS & SPREADSHEETS
| Product | Date | Version | Size | ||
| FLAvoice - Atención Automática - ES - V1 | 19/04/2024 | 1 | 244.736 | Download | |
| FLAvoice - Automated Attendance - EN - V1 | 19/04/2024 | 1 | 261.632 | Download | |
| FLAvoice - Enterprise - EN - V1 | 19/04/2024 | 1 | 528.896 | Download | |
| FLAvoice - Empresa - ES - V1 | 19/04/2024 | 1 | 511.488 | Download | |
| FLAvoice - Hotel - EN - V1 | 19/04/2024 | 1 | 616.960 | Download | |
| FLAvoice - Hotel - ES - V1 | 19/04/2024 | 1 | 551.424 | Download | |
| Info360 - EN - V1 | 19/04/2024 | 1 | 333.312 | Download | |
| Info360 Informatec - ES - V1 | 19/04/2024 | 1 | 277.504 | Download | |
| Info360 Informatec + FLAvoice - EN - V1 | 19/04/2024 | 1 | 750.592 | Download | |
| Info360 Informatec + FLAvoice - ES - V1 | 19/04/2024 | 1 | 657.920 | Download | |
| Satisfaction Survey IVR - EN - V1 | 19/04/2024 | 1 | 276.480 | Download | |
| IVR de Encuesta de Satisfacción - ES - V1 | 19/04/2024 | 1 | 259.584 | Download |
TRAINING PROGRAMS
| Product | Date | Version | Size | ||
| INFO360 - Installation (in Portuguese) | 01/02/2016 | 1.0 | 399.425 | Download | |
| Info360 Informatec - Maintenance (in Portuguese) | 01/02/2016 | 1.0 | 404.421 | Download | |
| Info360 Informatec - Operation (in Portuguese) | 25/11/2016 | 1.1 | 174.537 | Download | |
| Info360 Informatec - Infrastructure for on-premises training (in Portuguese) | 06/05/2016 | 1.0 | 145.352 | Download |
QUICK GUIDES
| Product | Date | Version | Size | ||
| FLAvoice - Quick Guide - License Activation (PT) | 11/11/2016 | 1.0 | 2.236.924 | Download | |
| FLAvoice - Quick Guide - License Deactivation (PT) | 11/11/2016 | 1.0 | 1.193.987 | Download | |
| FLAvoice - Quick Guide - License Expansion (PT) | 11/11/2016 | 1.0 | 2.241.436 | Download | |
| FLAvoice - Quick Guide - License Transfer (PT) | 11/11/2016 | 1.0 | 2.917.423 | Download | |
| INFO360 Informatec - Quick Guide - License Activation (PT) | 26/10/2016 | 1.0 | 2.437.451 | Download | |
| INFO360 Informatec - Quick Guide - License Deactivation (PT) | 26/10/2016 | 1.0 | 1.345.792 | Download | |
| INFO360 Informatec - Quick Guide - License Expansion (PT) | 26/10/2016 | 1.0 | 2.574.773 | Download | |
| INFO360 Informatec - Quick Guide - License Transfer (PT) | 26/10/2016 | 1.0 | 3.078.004 | Download | |
| PBXControl Informatec - Quick Guide - Installation and Configuration (PT) | 21/12/2017 | 1.0 | 2.750.192 | Download |
APPS FOR DESK PHONES
| Product | Date | Version | Size | ||
| Concierge - requires FLAvoice v.9.1.3 | 05/10/2023 | 1.0.0 | 14.379.631 | Download | |
| Wake-Up - requires FLAvoice v.9.1.3 | 05/10/2023 | 1.0.0 | 4.540.891 | Download | |
| Concierge Messages - requires FLAvoice v.9.1.3 | 05/10/2023 | 1.0.0 | 14.782.195 | Download | |
| PMS (for Avaya Vantage™) - requires FLAvoice v.9.1.3 | 05/10/2023 | 1.0.1 | 8.839.560 | Download | |
| PMS (for Grandstream GXV3370™) - requires FLAvoice v.9.1.3 | 05/10/2023 | 1.0.1 | 8.839.553 | Download |