UMB Informatec Software
The
UMB Informatec software provides real 6 in 1 functionality: answering calls, presenting an options menu, directing calls, recording voice messages and sending and receiving faxes.
Plus, there is no limit to the number of voicemail or fax inboxes.
Audio files can be changed at any time using the menu options, thus eliminating the need for hiring specialized support staff.
The software is multilingual with different accents, and comes with the following::
- English
- Spanish
- Portuguese
- French
- German
Additional languages and/or accents can be purchased separately.
Typical Usage
Automatic answering allows callers to enter the extension for the person they wish to speak to, enter an option from the menu, or wait to be automatically transferred to the company’s reception
Automatic Answering allows for different menus for each voice channel, whether that is for simple, 1-level navigation or multiple navigation through sub-levels, which means that a single product can serve the needs of more than one company.
Calls not answered at the extension can be automatically routed to other extensions or the voicemail of the destination extension
There is no limit to the number of personal greetings users can have, and they can choose different ones for different times of day or dates. In other words, users are free to simply and conveniently choose the right personal greeting when they need to travel or are otherwise away from the office.
Users can be advised of new messages (voice and/or fax) in their voicemail in a variety of ways:
- a Message Waiting Indicator on their telephone
- their extension can ring
- call to their cellular phone
- by email, with the voice/fax message attached
Faxes received through UMB Informatec are automatically converted to files and stored in users’ voicemails. There is also the option of having them print automatically on a network printer.
Sending faxes is fast and simple, which users can do on their computer, without having to print the document to be sent.
PBX Connection
Connection to the PBX can be done through SIP extensions or FXO interfaces (for voice), and through conventional PC modems (for faxes).
The software supports up to 40 voice channels and up to 12 fax channels simultaneously.
Module Availability
The software is modular, which means that you only pay for what you really need.
Please contact us before purchasing your product as some features are dependent on the PBX model.
Main Characteristics
Compatible PBXs Voice and Fax Connections to the PBXFax MailVoice MailIntegration with E-mailAutomated MaintenanceSecurity ModuleMonitoring via NetworkMulti-language and Multi-accentMusic-On-HoldProgramming via E-mailMinimum System RequirementsRequirements of PBXFax ServerPre-paid TelephonyVirtualization
Automated Attendant
- Answers incoming calls
- Presents options menu and allows the apartment (or extension) to which one wished to talk to to be chosen.
- In case that the chosen extension (or apartment) already has a direct number, tells the caller that it can be reached directly the next time.
- Fornece estatísticas sobre a quantidade de ligações escolhidas e número de vezes que um ramal (ou opção de menu) foi escolhido.
- Provides statistics on the number of calls received and the number of times an extension (or menu option) was chosen.
- Accepts pulse (decadic) and tone (MF) dialings.
Voice and Fax Connections to the PBX
• Voice
SIP (TCP or UDP)
• Fax:
Conventional PC fax modems
Not available for connections via SIPFax Mail
• Receive faxes sent to the user
• No limit on the number of fax mail inboxes
• Alerts for new faxes: as with voicemail messages
• Faxes can be recovered:
• by printing (local or network printer)
• on the telephone
• forwarded to an internal fax machine
• forwarded to an external fax machine
• on email, with the fax as a PDF or TIFF attachment
• Opening or replying to emails alerts that the message was heard
• States the telephone number (and name) of whoever left the message, via voice and/or email
• Automatic printing of received faxes
Voice Mail
• Unlimited number of mailboxes
• Auto log in: when the user calls from his mobile phone, UMB recognizes the mobile phone number, automatically logs in into his mailbox and bypasses the password.
• Records voice messages when users do not answer calls
• No limit to the number of voicemail inboxes
• New message notifications:
• blinking LED light
• ringing at the extension
• alerting a different telephone (cellular or landline)
• email
• Emails sent can contain MP3 or WAV files containing the message
• Opening or replying to emails alerts that the message was heard
• Multiple personal greetings, with automatic backup via email
• States the telephone number (and name) of whoever left the message, via voice and/or email
Integration with E-mail
• Users can be alerted by email about (voice or fax) messages in their inbox
• Emails can contain the caller’s name and telephone number in the subject line
• Emails can contain the following attachments:
• voice message (MP3 or wave)
• fax (PDF or TIFF)
• Replying to emails alerts that the message was heard
• Email text is configurable and presented in the voicemail language
• Protocols: SMTP, IMAP and Lotus Notes (v.6 to 8)
• Cryptography: SSL/TLS
Automated Maintenance
• Automatic removal of old voice/fax messages
• Automatic network backup:
• voice messages
• faxes
• databases
• Drive mapping maintained automatically
• Log archives
Security Module
• Passwords encrypted
• Messages compressed
• Passwords:
• password expiry date
• deactivation of the voicemail upon multiple failed access attempts
• Validation of security when passwords are created
• Alerts:
• unauthorized voicemail access attempt
• expired password
Monitoring via Network
• A specific application, provided for free, monitors the functionalities of each of the voice and fax channels, in addition to a range of equipment and modules
Multi-language and Multi-accent
• 5 spoken languages ares standard on the product:
english
spanish
portuguese
french and
german
• Additional languages, or accents, may be purchased separately:
argentinian spanish
chilean spanish
peruvian spanish
british english
canadian french
etc...Music-On-Hold
• Music is available when waiting to connect to the PABX, from the UMB software computer
• Music is grouped in Lists
• Lists can be changed via email (including songs): useful to change messages in different branches at the same time
• No limit to the number of songs
• Audio files:
• MP3
• wave
• vox
• Uses the audio out connection from the computer connected to the PABX
Programming via E-mail
• Emails can be used to/for:
• change voice files (except for system ones)
• consult the database
• database changes
• register the caller’s number
• Confirmation is also sent by email
Minimum System Requirements
- Intel Core i7 or higher
- 4 GB RAM or more
- 500 GB HD or more
- monitor with resolution of 1280x1024 or more
- Windows: 10 Pro or Server 2019, 2016, 2012 (64 bits)
Requirements of PBX
• Physical connection via):
• analog extensions or
• SIP extensions
• Integration via:
• DTMF or
• Serial or
• SIP parameters or
• TCP/IP
Fax Server
• Allows users to send faxes directly from their computers
• Interfaces:
• email
• web browser
• machine to machine
• Single or multiple destinations
• Optimized sending time
• Sending authorization
• Visualization of faxes sent
• Monitoring of the sent fax state
• Documents that can be sent:
• MS Office
• PDF
• HTML
• images
• texts
Pre-paid Telephony
- Allows phone calls to be released from pre-existing credits.
- The value of each call is calculated according to the number dialed.
- If the connection is disconnected before all credits have been consumed, credit balance is automatically updated.
- If credits expire during the connection it is automatically terminated.
Virtualization
- Software UMB Informatec may may run on virtual machine via, for example, Microsoft Hyper-V, Oracle Virtual Box, VMware and XenServer.
Automated Attendant
- Answers incoming calls
- Presents options menu and allows the apartment (or extension) to which one wished to talk to to be chosen.
- In case that the chosen extension (or apartment) already has a direct number, tells the caller that it can be reached directly the next time.
- Fornece estatísticas sobre a quantidade de ligações escolhidas e número de vezes que um ramal (ou opção de menu) foi escolhido.
- Provides statistics on the number of calls received and the number of times an extension (or menu option) was chosen.
- Accepts pulse (decadic) and tone (MF) dialings.
Voice and Fax Connections to the PBX
• Voice
SIP (TCP or UDP)
• Fax:
Conventional PC fax modems
Not available for connections via SIPFax Mail
• Receive faxes sent to the user
• No limit on the number of fax mail inboxes
• Alerts for new faxes: as with voicemail messages
• Faxes can be recovered:
• by printing (local or network printer)
• on the telephone
• forwarded to an internal fax machine
• forwarded to an external fax machine
• on email, with the fax as a PDF or TIFF attachment
• Opening or replying to emails alerts that the message was heard
• States the telephone number (and name) of whoever left the message, via voice and/or email
• Automatic printing of received faxes
Voice Mail
• Unlimited number of mailboxes
• Auto log in: when the user calls from his mobile phone, UMB recognizes the mobile phone number, automatically logs in into his mailbox and bypasses the password.
• Records voice messages when users do not answer calls
• No limit to the number of voicemail inboxes
• New message notifications:
• blinking LED light
• ringing at the extension
• alerting a different telephone (cellular or landline)
• email
• Emails sent can contain MP3 or WAV files containing the message
• Opening or replying to emails alerts that the message was heard
• Multiple personal greetings, with automatic backup via email
• States the telephone number (and name) of whoever left the message, via voice and/or email
Integration with E-mail
• Users can be alerted by email about (voice or fax) messages in their inbox
• Emails can contain the caller’s name and telephone number in the subject line
• Emails can contain the following attachments:
• voice message (MP3 or wave)
• fax (PDF or TIFF)
• Replying to emails alerts that the message was heard
• Email text is configurable and presented in the voicemail language
• Protocols: SMTP, IMAP and Lotus Notes (v.6 to 8)
• Cryptography: SSL/TLS
Automated Maintenance
• Automatic removal of old voice/fax messages
• Automatic network backup:
• voice messages
• faxes
• databases
• Drive mapping maintained automatically
• Log archives
Security Module
• Passwords encrypted
• Messages compressed
• Passwords:
• password expiry date
• deactivation of the voicemail upon multiple failed access attempts
• Validation of security when passwords are created
• Alerts:
• unauthorized voicemail access attempt
• expired password
Monitoring via Network
• A specific application, provided for free, monitors the functionalities of each of the voice and fax channels, in addition to a range of equipment and modules
Multi-language and Multi-accent
• 5 spoken languages ares standard on the product:
english
spanish
portuguese
french and
german
• Additional languages, or accents, may be purchased separately:
argentinian spanish
chilean spanish
peruvian spanish
british english
canadian french
etc...Music-On-Hold
• Music is available when waiting to connect to the PABX, from the UMB software computer
• Music is grouped in Lists
• Lists can be changed via email (including songs): useful to change messages in different branches at the same time
• No limit to the number of songs
• Audio files:
• MP3
• wave
• vox
• Uses the audio out connection from the computer connected to the PABX
Programming via E-mail
• Emails can be used to/for:
• change voice files (except for system ones)
• consult the database
• database changes
• register the caller’s number
• Confirmation is also sent by email
Minimum System Requirements
- Intel Core i7 or higher
- 4 GB RAM or more
- 500 GB HD or more
- monitor with resolution of 1280x1024 or more
- Windows: 10 Pro or Server 2019, 2016, 2012 (64 bits)
Requirements of PBX
• Physical connection via):
• analog extensions or
• SIP extensions
• Integration via:
• DTMF or
• Serial or
• SIP parameters or
• TCP/IP
Fax Server
• Allows users to send faxes directly from their computers
• Interfaces:
• email
• web browser
• machine to machine
• Single or multiple destinations
• Optimized sending time
• Sending authorization
• Visualization of faxes sent
• Monitoring of the sent fax state
• Documents that can be sent:
• MS Office
• PDF
• HTML
• images
• texts
Pre-paid Telephony
- Allows phone calls to be released from pre-existing credits.
- The value of each call is calculated according to the number dialed.
- If the connection is disconnected before all credits have been consumed, credit balance is automatically updated.
- If credits expire during the connection it is automatically terminated.
Virtualization
- Software UMB Informatec may may run on virtual machine via, for example, Microsoft Hyper-V, Oracle Virtual Box, VMware and XenServer.