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To be by your side 24 hours a day, seven days a week. This is the purpose of this section of our site. Here you can download, access our commercial documents and manuals.
 

Downloads

For installation or upgrade of the software available for download on this page it is necessary to provide a password, which is available to customers with upgrade contract or that can be purchased at any time.

Do not start the upgrade process if you do not have the password.

And, always back up your entire system before upgrading (and make sure you know how to install the backup if necessary).
 

Updates

Before you upgrade your product, read the document that describes the changes you made, as well as the required infrastructure (computer, memory, operating system etc.).

It may be that you do not have to upgrade your product simply because any changes do not apply to the modules you use or that your infrastructure does not support the updated version.
Installers (password is required for installation)
Product Date Version Size
Installer - INFO360 Informatec02/07/20192.0.73.642.491.290Download
Installer - Interface FIAS29/10/20196.8.027.598.530Download
Installer - SrvColetorIP02/01/20191.0313.448.761Download
Installer - UMB Informatec (Dialogic)31/10/20199.3.01.149.997.703Download
Installer - UMB Informatec (Khomp)31/10/20199.3.01.157.229.144Download
Installer - UMB Informatec (SIP)31/10/20199.3.01.256.108.807Download
Updates (password is required for update)
Product Date Version Size
INFO360 Informatec - Full update01/10/20192.0.73.642.491.290InformaçõesDownload
INFO360 Informatec - Charging rules update01/10/2019861.079.695.757InformaçõesDownload
Interface FIAS29/10/20196.8.022.212.806Download
UMB Informatec31/10/20199.3.0943.892.622Download
Manuals
Product Date Version Size
INFO360 Informatec - Report Catalog (in Portuguese)01/07/20161.1.911.383.029Download
INFO360 Informatec -Bills Importer Datasheet (in Portuguese)24/04/20151.01.086.499Download
INFO360 Informatec - Best Practices Manuals (in Portuguese)01/04/20161.0.0132.743Download
INFO360 Informatec - Manual de Coletas (in Portuguese)02/08/20161.1.912.097.888Download
INFO360 Informatec - Manual de Gestão por Metas (in Portuguese)02/08/20161.0.15.214.759Download
INFO360 Informatec - Manual de Instalação (in Portuguese)02/08/20161.1.924.991.573Download
INFO360 Informatec - Utilities Manual (in Portuguese)02/08/20161.213.022.835Download
INFO360 Informatec - User's manual (EN)01/02/20182.0.331.532.361Download
INFO360 Informatec - User's Manual (ES)01/12/20161.2.133.377.346Download
INFO360 Informatec - User's manual (PT)01/09/20172.0.133.377.346Download
INFOBUFFER360 Informatec - Manual do Usuário (in Portuguese)06/07/20161.151.051.572Download
UMB Informatec - Installation and Configuration Manual (EN)01/11/20158.0.01.897.500Download
UMB Informatec - Installation and Configuration Manual (ES)01/11/20158.0.01.937.921Download
UMB Informatec - Installation and Configuration Manual (PT)01/11/20158.0.01.884.679Download
UMB Informatec - User's Manual (EN)23/05/20199.2.829.962.492Download
UMB Informatec - User's Manual (ES)23/05/20199.2.831.519.374Download
UMB Informatec - User's Manual (PT)23/05/20199.2.830.628.147Download
Forms and Spreadsheets
Product Date Version Size
Tariff Plan customization form (ES)31/01/20172.1107,166Download
Tariff Plan customization form (PT)14/12/20182.2198.144Download
INFO360 Informatec - Registration Form - Enterprise - IP Telephony (EN)01/06/20181287.744Download
INFO360 Informatec - Registration Form - Enterprise - IP Telephony (ES)25/05/20174204.288Download
INFO360 Informatec - Formulário de cadastro - Empresa - Telefonia IP (PT)25/05/20174173.568Download
INFO360 Informatec - Formulário de cadastro - Empresa - Telefonia TDM (PT)25/05/20174181.760Download
INFO360 Informatec - Pre-installation Form - Enterprise (EN)15/10/201812139.264Download
INFO360 Informatec - Pre-installation Form - Enterprise (ES)15/10/201812140.288Download
INFO360 Informatec - Pre-installation Form - Enterprise (PT)15/10/201812137.728Download
INFO360 Informatec - Formulário de registro - Empresa - Telefonia TDM (ES)25/05/20174183.296Download
Training Programs
Product Date Version Size
INFO360 - Installation (in Portuguese)01/02/20161.0399.425Download
INFO360 - Maintenance (in Portuguese)01/02/20161.0404.421Download
INFO360 - Operation (in Portuguese)25/11/20161.1174.537Download
INFO360 - Infrastructure for on-premises training (in Portuguese)06/05/20161.0145.352Download
UMB Hotel - Operation (in Portuguese)01/02/20161.0335.102Download
Manuals of discontinued products
Product Date Version Size
Buffer Dial-Up Informatec (DISCONTINUED)26/06/20078.05590.004Download
Coletor Dial-Up Informatec (DISCONTINUED)11/01/20117.052.061.312Download
Coletor IP Informatec (DISCONTINUED)11/01/20111.21.563.802Download
Coletor IP Plus Informatec (DISCONTINUED)01/05/20131.13.474.923Download
Coletor Online Informatec (DISCONTINUED)11/01/20111.53.574.777Download
GTC Informatec - Manual de Instalação (DISCONTINUED)01/10/20151.6.015.023.798Download
GTC Informatec - Manual do Usuário (DISCONTINUED)01/05/20151.5.949.217.438Download
STI Windows Atenas Informatec - Manual do Usuário (DISCONTINUED)01/08/20061.3.43.942.154Download
Quick guide
Product Date Version Size
AnyDesk - ES28/11/20184.2.3Download
AnyDesk - PT28/11/20184.2.3408.334Download
DUO Informatec - Quick Guide - License Deactivation (PT)11/11/20161.01.341.973Download
DUO Informatec - Quick Guide - License Activation (PT)11/11/20161.02.394.405Download
DUO Informatec - Quick Guide - License Expansion (PT)11/11/20161.02.397.667Download
DUO Informatec - Quick Guide - License Transfer (PT)11/11/20161.03.084.445Download
INFO360 Informatec - Quick Guide - License Activation (PT)26/10/20161.02.437.451Download
INFO360 Informatec - Quick Guide - License Deactivation (PT)26/10/20161.01.345.792Download
INFO360 Informatec - Quick Guide - License Expansion (PT)26/10/20161.02.574.773Download
INFO360 Informatec - Quick Guide - License Transfer (PT)26/10/20161.03.078.004Download
PBXControl Informatec - Quick Guide - Installation and Configuration (PT)21/12/20171.02.750.192Download
PBXControl Informatec - Quick Gude - Installation and Configuration (EN)21/12/20171.01.669.369Download
UMB Informatec - Quick Guide - License Activation (PT)11/11/20161.02.236.924Download
UMB Informatec - Quick Guide - License Deactivation (PT)11/11/20161.01.193.987Download
UMB Informatec - Quick Guide - License Expansion (PT)11/11/20161.02.241.436Download
UMB Informatec - Quick Guide - License Transfer (PT)11/11/20161.02.917.423Download
Special Quick Guides
Product Date Version Size
UMB Informatec for Avaya IP Office - Quick Guide - Installation and Configuration (ES)08/02/20181.05.641.764Download
Apps for desk phones and mobile
Product Date Version Size
Concierge - requires UMB v.9.1.324/01/20191.0.014.379.631Download
Wake-Up - requires UMB v.9.1.324/01/20191.0.04.540.891Download
Concierge Messages - requires UMB v.9.1.324/01/20191.0.014.782.195Download
PMS (for Avaya Vantage™) - requires UMB v.9.1.324/01/20191.0.18.839.560Download
PMS (for Grandstream GXV3370™) - requires UMB v.9.1.324/01/20191.0.18.839.553Download
Hospitality Portal (for Avaya Vantage™) - demo13/09/20191.0.936.167.825Download
Hospitality Portal (for Grandstream GXV3380™) - demo28/11/20191.0.034.017.406Download