Centralized CDRs collection Info360 Mercato Informatec
Software INFO360 MERCATO INFORMATEC allows the collection of CDRs generated by PBXs, gateways, softswitches and dialers, centrally, so they can be post-processed by third-party softwares. Informatec supports various forms and collection protocols, including systems that require encryption for access. The storage of CDRs is done in MS SQL Server database. Additionally, INFO360 MERCATO INFORMATEC emits a series of reports on the collected CDRs.

Automatic Operation The operation of Info360 Mercato Informatec is automatic: the CDRs generated by PBXs are collected centrally, analyzed and stored in the database. Of course, CDRs can always be reprocessed manually if necessary.

Interface 100% via web browser The interface of Info360 Mercato Informatec is fully operated via web browsers, killing the need for any kind of Windows application to use the product – whether it is by the system’s users or administrators.

Secure Access Info360 Informateccan be accessed securely via HTTPS. Optionally, it can be activated for access via HTTP.

Microsoft SQL Server Database The software uses a MS SQL Server database to offer reliability and scalability. For simpler setups, even the free version, MS SQL Express can be used. As a reference, each CDR occupies 1 kByte in the database.

Comprehensive Reports and Filter The use of 100% configurable filters, of any degree of complexity, means that the dozens of different reports are transformed into millions of options while maintaining the interface’s ease of use and consistence, as if by magic.

Multi-browser Interface Info360 Mercato Informatec is compatible with the main browsers and was developed to ensure that user and administrator tasks and configurations are intuitive, which results in administrative time and effort savings.

Customizable Dashboard A dashboard to fit your needs. You can personalize it to prioritize the information that is most important to your company, all with a simple, user friendly interface. Enjoy being able to check what the billing information that is most important to you, at a glance.

Multi-PBX There is no limit to the number of PABXs that can be used simultaneously by Info360 Mercato Informatec, nor is there a need for them all to be the same make or model. Obviously, the larger and more varied the PABXs used, the more robust the system’s infrastructure will have to be.

Connection authentication for CDRs collection Some equipment requires authentication of the connection for collection of CDRs. The Info360 Informatec implements various authentication methods, including: hmac-md5, hmac-md5-96, hmac-ripemd160, hmac-ripemd160-96, hmac-sha1, hmac-sha1-96, hmac-sha2-256, hmac-sha2-256-96, hmac-sha2-512, Hmac-sha2-512-96.

Multiple CDR collection PBXs have the most diverse ways to generate CDRs, and Info360 Mercato Informatec can handle all of them, including access encrypted via aes256-ctr, aes256-cbc, aes192-ctr, aes192-cbc, aes128-ctr , aes128-cbc, 3des-ctr, 3des-cbc, cast128-cbc, blowfish-cbc, arcfour, arcfour128 and arcfour256.

CDR collection running as a service Increased speed in processing CDRs, without the need to have sessions open on the collecting computers.

Automatic alarms Receive alarms via email, and also visually on the dashboard, if the PBX fails to generate CDRs or generate CDRs that meet requirements specified by you (eg, mobile phones for calls that are not leaving through the desired route).

CDRs conversion running as a service 10 times faster, on average, than similar versions together with great performance and reliability; all without the need to have sessions open on the collection computers.

Compatibility with InfoBuffer360 Informatec Software Info360 Mercato Informatec is fully compatible with all versions of InfoBuffer360 Informatec.

Preset and record report parameters Very useful if you need to issue monthly reports.

Configure PBX CDRs through the interface Reduce processing preparation times.

Automatic reporting All reports can be configured to be issued automatically, with no limit to the number of configured schedules, including their respective parameters, via email *TLS/SSL), printing, file etc. and formats like PDF, XLS, DOC, RTF, ODT, ODS, TXT etc.

Virtualization Info360 Informatec call accounting may run on virtual machine via, for example, Microsoft Hyper-V, Oracle Virtual Box, VMware and XenServer. Virtualizers are supported on all versions that run the operating system with which Info360 Informatec is compatible. Find here the list of supported operating systems.

Scalability Neither highly complex topologies nor massive data volumes are too much for Info360 Mercato Informatec to handle due to its scalability in data collection, information processing or report issuing.

Survivability (High Availability) For situations in which the physical failure of computers should not lead to software stop, Info360 Mercato Informatec implements survivability mechanisms, with fully transparent operation for users.

Free Documentation and Training We know that such a complete tool as Info360 Mercato Informatec requires excellent training and documentation to be used in all its potential. For this reason, the product contains complete online documentation and Informatec makes available on the Internet an e-learning platform with free online training, 24 hours a day, which includes support material, learning tests and certification, covering the topics such as Installation, Operation and Maintenance.

BackupInfo360 Informatec has an automatic and scheduling (no limit) backup mechanism, which not only backs up phone calls per se, but also all information used by the system, including collection modules that are installed in a decentralized way. At the end of the process, a notification e-mail may be automatically sent.

Minimum Topology The topology is checked in accordance with the number of CDRs and simultaneous users.

Info360 Informatec can even work with just one computer, which would run SQL Server (that could be the free, Express version), the Collection Module, Billing Module and web server (IIS).

However, for more complex call accounting situations, such as a company with various branches, or mixed use, for example, where several PBX models are in use at the same time, high traffic volumes, such as those experienced by call centers, or intensive use, such as where several users need to access the system simultaneously, it is advisable to install the database on a server (or cluster), the billing module and IIS on a second computer and the collection module on subsequent computers.

Minimum specifications for a call flow of 100,000 calls per month, convertion of 20,000 CDRs/hour and up to 10 simultaneous accesses via web:
  • Intel Core i5 or superior
  • 4 GB RAM or more
  • Windows 10 or 8 or 7 (Pro or superior), Windows Server 2016 or 2012 or 2008, 32 or 64 bits. Find here the list of supported operating systems.
  • Microsoft SQL Server (EXPRESS, STANDARD or ENTERPRISE) 2017, 2016, 2014, 2012 or 2008. CORE LICENSE ou 1 CAL per user with direct access to the software. Find here the list of supported databases.
  • HD 500 GB SATA 7200 RPM or superior
  • Network interface 10/100 or superior
  • Important: Informatec scales the case-by-case system with the commercial proposal, free of charge
Configuration of users' computers
  • macOS 10.13 High Sierra, macOS 10.12 Sierra, OS X 10.11 El Capitan, OS X 10.10.5 Yosemite, OS X 10.9.5 Mavericks
  • Windows 10, 8, 7, Vista or XP
  • Updated browser
PBX The CDRs collection and remote programming interface depends on the platform used (TDM, Hybrid, IPs) and the technical characteristics of the PABX(s) in question.

Free Web Demonstration To test the Info360 Informatec solution right now, in your web browser, click here and choose the “Demonstration” option on the screen that will appear.

Compatibility Info360 Informatec is compatible with any PBX, gateway, dialer, softswitch or equipment that generates CDRs with information about outgoing and/or incoming calls. Among them:
  • 3Com
  • 3CX
  • Aastra
  • Alcatel
  • Alcatel-Lucent
  • Alcatel-Lucent Enterprise
  • Alliance
  • Ampec
  • Asterisk
  • AudioCodes
  • Avaya
  • Batik
  • Broadsoft
  • Cisco
  • Collab
  • Comdial
  • Daruma
  • Del Grande
  • Dialtech
  • Digistar
  • Dígitro
  • Digivoice
  • Elastix
  • Epygi
  • Ericsson
  • Ericsson-LG
  • Fasor
  • FreePBX
  • GenNex
  • Goldstar
  • Grandstream
  • Huawei
  • Intelbras
  • Khomp
  • Leucotron
  • LG Nortel
  • Lucent
  • Matec
  • Mediant
  • Meta
  • MicroX
  • Mitel
  • Monytel
  • MS Lync
  • NEC
  • Noble
  • Nortel
  • Nutron
  • Omni Vista
  • OpenVox
  • Panasonic
  • Philips
  • Plexus
  • Quadro
  • Samsung
  • Sangoma
  • Siemens
  • Skype for Business
  • Sopho
  • Tadiram
  • Talk telecom
  • TLD
  • TMS
  • TradeNet
  • Unify
  • uTech
  • VCX
  • VDM
  • Voicetec
  • Xorcom
  • Zetax
In case your equipment is not listed above please contact Informatec: all new integrations are made free of charge.